Anupama Bhat· Co-founder, ACV Solutions

From HR executive to HR head in four years. Co-founder by year eleven.

Fifteen years leading people functions across healthcare, technology, logistics and education. Now building HR consulting and GCC services at ACV Solutions.

15 years in HR HR consulting · GCC services Author, writing as Manu
Explore HR & GCC services See her journey
Anupama Bhat in a pink satin shirt, smiling and holding a tablet in an office
HR has never been about forms. It has always been about people.From The HR Nobody Talks About
EducationBE, Information TechnologyMBA, HR ManagementUniversity of Mumbai
15years in human resources
4 yrsfrom HR executive to HR head
112→240hospital headcount built in one year
3 moto roll out a pan-India HRMS
300+schools reached by e-learning she programme-managed
Education

Engineering rigour, HR by choice.

An information-technology engineer who chose HR, with both degrees from the University of Mumbai.

  1. 2009 Bachelor of Engineering Information Technology University of Mumbai With distinction
  2. 2011 Master of Business Administration Human Resource Management University of Mumbai First class
Journey

An accelerated arc, from HR executive to co-founder

Each move came with a bigger remit: from running HR for a start-up to heading HR for hospital groups, then a pan-India workforce, then her own company.

  1. 2011HR ExecutivePacecon Technologies, then e-Procurement TechnologiesSet up a start-up's HR department, including its personnel manual.
  2. +4 years2015HR HeadSurya Group of HospitalsGrew a hospital unit from 112 to 240 people in a year.
  3. +4 years2019Head HRBuzzworks, then Kohinoor HospitalsStandardised pay across a hospital, then a pan-India HRMS in three months (2020).
  4. +3 years2022Co-founder & DirectorACV SolutionsLeads managed HR services, renewed at more than 3× the first contract.

    • Full-time since October 2022. Runs people operations, payroll and client billing.
    • Leads the managed HR services line, now the company's second revenue engine.
    • Co-builder of AuroraHR, ACV's HRMS for employee lifecycle operations.

    • Programme-managed HRMS, ERP and e-learning roll-outs reaching 300+ schools.

    • Implemented a pan-India HRMS (Zing HR) in three months.
    • Digitised recruitment and hiring, and moved the full employee life cycle onto the platform.
    • Ran pan-India mid-to-senior hiring and a national training calendar over video.

    • Implemented salary standardisation across all levels.
    • Owned unit HR end to end: planning, hiring, appraisal, discipline, welfare, payroll, separations and statutory compliance.

    • Designed and implemented the company's HR policies.
    • HR budgeting, pan-India recruitment, payroll, and reward and recognition.

    • Grew the Mumbai unit's headcount from 112 to 240 in one year.
    • Designed the group's HR policy framework and a performance process adopted group-wide.
    • Set up the Internal Complaints Committee under the POSH Act, and automated payroll for staff and doctors.

    • Set up and streamlined the HR department of a start-up, including its personnel manual.
    • Earlier: HR Executive at Pacecon Technologies (2011).
Impact

Six outcomes that show how she works

Each one started with a people problem and ended with a system that kept working after she moved on. Open a card for the detail.

Challenge
A growing hospital unit needed clinical and support staff fast, without losing control of cost or quality.
What she did
Ran manpower budgeting and planning with department heads, and owned hiring from requisition to joining.

Challenge
A national supply-chain workforce running HR on paper and spreadsheets.
What she did
Implemented Zing HR across India in three months, then moved recruitment and the whole employee life cycle onto it.

Challenge
Rolling out HRMS, ERP and e-learning systems across a large network of schools.
What she did
Programme-managed the roll-outs end to end, reaching more than 300 schools.

Challenge
A young technology company with no HR function.
What she did
Set up the department: personnel manual, hiring, onboarding, leave and attendance, engagement and exits.

Challenge
Inconsistent salaries across a hospital's grades and roles.
What she did
Implemented salary standardisation across every level, alongside a full reset of unit HR processes.

Challenge
A client needed HR operations, payroll and compliance run for them, not advice about it.
What she did
Built ACV's managed HR line. Renewed in October 2026 at more than three times the first contract, with a dedicated HR Manager, Generalist and Payroll Specialist.
Now · ACV Solutions

Building HR consulting and GCC services at ACV

Anupama co-founded ACV Solutions in 2022. ACV builds and runs software for international clients from its India delivery centre, and runs people operations for businesses: from HR consulting and managed HR to setting up Global Capability Centres in India.

Visit acvsolutions.in Talk to ACV
HR consulting & people operations

People and India delivery

“People operations connected to delivery outcomes.”ACV Solutions

3×The managed HR services line she leads was renewed in October 2026 at more than three times its first contract.

Explore HR services

AuroraHR, ACV's focused HRMS for employee lifecycle operations, which Anupama co-builds.

Visit AuroraHR ↗
Expertise

What she brings to the room

Employee life cycle

Hiring, onboarding, confirmation, appraisal, transfers and full-and-final settlement.

OnboardingExitsF&F

Payroll and statutory compliance

Payroll structuring and processing for staff and doctors, with every statutory filing on time.

PFESICGratuityPTLWFBonus

Workplace safeguarding

Set up an Internal Complaints Committee and the policy behind it.

POSH ActICCGrievance

HR technology

Runs HR as a technology programme: selection, roll-out, adoption.

HRMSERPE-learningZing HRAuroraHR

Performance management

Designed an appraisal format adopted across a hospital group.

AppraisalKRAs / KPIs

Policy and HR frameworks

Has written HR policy frameworks for hospitals and a services company.

Policy designManuals

Talent acquisition

Pan-India hiring from executive to senior management.

Pan-IndiaMid–senior

Healthcare HR

Four years running HR for hospitals, including doctors' payroll and outsourced staff.

HospitalsOutsourced staff
Cover of The HR Nobody Talks About by Manu
Explore the book site

Buy the paperback · MRP ₹369

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The book · writing as Manu

The HR Nobody Talks About

The invisible work of seeing people, and the future of a misunderstood profession.

“This is the part nobody puts in the job description. This is the HR nobody talks about.”

Her first book follows one Indian HR career through a factory, a mid-sized company, a hospital and a tech firm. It makes the emotional labour behind every people decision visible, argues that AI will expose weak HR rather than replace real HR, and leaves the reader with the Real HR Compass: eight points to carry into every people decision.

  1. See the person behind the employee
  2. Carry truth in both directions
  3. Be a voice, not a messenger
  4. Understand before you respond
  5. Protect the helper too
  6. Plan before people decisions
  7. Let AI support. Keep humans deciding.
  8. Lead so people feel seen
Paperback · illustratedThree parts, eight chaptersAvailable on Pothi.com, Flipkart and Amazon.inISBN 978-93-344-8955-2
The Real HR Compass. Artwork from the book.
The iceberg of HR. From Chapter 3.
Anupama Bhat seated in a red armchair in front of bookshelves
About

An engineer by training who chose HR, and has spent her career proving it is not a soft option.

Anupama is a process-driven HR and operations leader based in Mumbai. Her work spans payroll structuring, onboarding, statutory compliance and employee safeguarding, and she brings precision and empathy to it in equal measure.

She has set up an HR department from nothing, doubled a hospital's workforce in a year, standardised pay across a hospital, and moved an entire employee life cycle onto a digital platform. Today she co-founds and co-directs ACV Solutions, where she runs people operations, payroll and client billing, and leads the managed HR services line.

Outside work she is a keen traveller, and believes empathy and mindfulness are leadership skills, not only personal practices. In 2026 she published her first book, writing as Manu.

Based in
Mumbai, India
Languages
English, Hindi, Kashmiri
Writes as
Manu
Contact

Talk to Anupama about HR that works for people.

HR consulting and managed HR, setting up a GCC in India, HR technology roll-outs, workplace policy, or speaking about the book.

For HR or GCC services, contact ACV